Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities
By Mark Friedman.
Description
Mark Friedman's framework is about getting from talk to action quickly and making a difference, not just trying hard and hoping for the best. It has been used in over 40 states and seven countries outside the U.S. He provides practical methods for taking action together that are simple and common sense, that use plain language, produce minimum paper and are actually useful to managers, community members and decision-makers. The book's Results Accountability framework can be used to improve the quality of life in communities, cities, counties, states and nations, including everyt...
ISBN(s)
9781412063975
